Extended Service and Support

ConnectedCare extends your service plan to include a complete hardware warranty along with comprehensive, priority support to keep your home safe and connected.

Your All-Access Pass

PRIORITY SCHEDULING & SUPPORT AS LONG AS YOU’RE PROTECTED. HARDWARE COVERAGE, TECH SUPPORT, & MORE.

This pass grants you access to PHT ConnectedCare where you can take advantage of priority customer support, a complete hardware warranty, and savings on PHT products.

Complete Hardware Coverage

Expand the hardware warranty to provide complete coverage of all of your security equipment for the entire time that PHT protects your home.

INCLUDES CONNECTED DEVICES AND CAMERAS

Rather than just protecting the base equipment, the Complete+ ConnectedCare Plan guarantees all of the products provided and installed by PHT, including door locks, lights, cameras, and even PHT View and Ring cameras.

Travel & Labor Coverage

AVOID TRAVEL FEES AND HOURLY LABOR COSTS

Save on trip charges and labor costs with ConnectedCare Complete and Complete+. When you need a technician to service your system, it’s on us.

Priority Chat Support

Get direct support from our expert team when you need answers to questions through live chat. Talk to a PHT team member for help using your security system, the mobile app, or for troubleshooting.

Same Day Emergency Service

PRIORITY SCHEDULING WITH FREE EXPEDITED SHIPPING ON SPECIAL ORDER PRODUCTS.

Receive priority scheduling and support with same day emergency service available at no additional cost when you need a technician to service your home.

ConnectedCare Plans

Choose your level of coverage. All plans include priority phone and chat support, while the Complete and Complete+ plans extend your level of premier support.

Essentials

$5/mo
  • Security Hardware
  • Priority Chat
  • Same-Day Scheduling

Complete

$10/mo
  • $2500 Equipment Coverage
  • Priority Chat
  • Same-Day Scheduling
  • Yearly On-Site Checkup
  • Onsite Labor Coverage*
  • 10% Off Future Purchases

Complete+

$15/mo
  • $5000 Equipment Coverage
  • Priority Chat
  • Same-day Scheduling
  • Yearly On-Site Checkup
  • Onsite Labor Coverage*
  • 10% Off Future Purchases
  • Battery Replacement

10% discount Cannot be combined with any additional offers. *Onsite Labor can include a maximum $50 trip charge for extended distance or if service time is requested outside of M-F 9-5.

Jeff E. was an amazing tech! Came to my home to install my cameras (my internet provider had given me a new router) and Jeff arrived got my cameras up and running while all the kids were running in the home. He was so professional and so polite! I love the customer service in this company. Definitely will recommend this company to anyone! Very family oriented. Thanks PHT!! May the force be with you!

PHT Customer, Since 2014

Their service was excellent and I do mean excellent. They walked me through 2 different services that I needed and waited until all services were completed, checked and up and running. They introduced me to 3 services that I knew nothing about. They were very pleasant! I am going to enjoy my choice of choosing PHT as my alarm provider even more. WOW!👍

PHT Customer, Since 2016

Premier Support as Long as You’re Protected.

Most PHT hardware and service comes with a one-year limited warranty and up to 90 days of complimentary technical support. To extend your coverage further, purchase ConnectedCare.

How to buy

  1. Purchase ConnectedCare with your new PHT system.
  2. Or buy it within 90 days of your PHT installation:
    • By calling 1-844-PHT-SAFE (requires you to provide proof of purchase)

*10% discount included only with Complete and Complete+ ConnectedCare plan. Cannot be combined with any additional offers.